Refund and Returns Policy

 

Last Updated: October 18, 2024

Thank you for shopping at ShopDynastyClothing.com. We are committed to providing you with high-quality products and excellent customer service. Please review our Refund Policy below to understand our guidelines for processing refunds.

  • Eligibility for Refund:

We offer refunds on products that meet the following criteria:

  • You have contacted us within 14 days of receiving the product.

  • The product is in its original condition, unused, and with all original tags and packaging.

  • The product was not a sale or marked as “non-returnable.”

  • Refund Process:

To request a refund, please follow these steps:

  1. Contact our customer support team at support@shopdynastyclothing.com to initiate the return process.

  2. Provide a description of the issue, and any relevant photographs if applicable.

  3. After receiving your request, we will provide instructions on how to return the product.

  4. Once we receive the returned product and verify its condition, we will process the refund.

  • Refund Options:

Refunds may be issued in the following ways:

  • Original Payment Method or Paypal: If your purchase was made with a credit card, the refund will be issued to the same card. Please allow up to 2 weeks for the refund to appear in your account, depending on your card issuer’s policies.

  • Store Credit: Alternatively, you may opt to receive store credit for the full amount of the refund. This credit can be used for future purchases on our website.

  • Shipping Costs: Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

  • Non-Refundable Items:

Certain items are not eligible for a refund. These include gift cards, final sale items, and products marked as “non-returnable.”

  • Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at:

support@shopdynastyclothing.com

We strive to provide you with the best shopping experience at ShopDynastyClothing.com. Your satisfaction is important to us, and we aim to process refunds in a fair and efficient manner while adhering to the terms outlined in this policy.